Create New Support Ticket
Opening a ticket in one of three ways will route your message to our Commio network operations center supporting our voice and text messaging solutions.
- Email support@commio.com and include details of your issue (call examples, etc.)
- Access https://support.commio.com to access Commio’s Zendesk and open a new ticket.
- In the platform, navigate to the top-right corner and click the small ticket icon.
Support Hours
Active Support Escalation Support (Hard Down)
Monday-Thursday Monday-Thursday
7AM - 10PM ET (6AM - 7PM PT) 10PM - 9AM ET (7PM - 6AM PT)
Friday Friday-Sunday
7AM - 9PM ET (6AM - 6PM PT) 9PM ET (6PM PT) - Mon. 9AM ET (6AM PT)
Saturday & Sunday
Tickets monitored from 9AM - 9PM ET (6AM - 6PM PT).
Support Escalations
Submit a ticket, or call: (877) 506-0747
Legacy teli platform users: (844) 411-1111
During on-call hours the voicemail will be checked periodically; leave a voicemail to receive a call back as soon as possible.
Do NOT reply to an old ticket if you need immediate attention on your issue. Send a NEW email to support@commio.com for the on-call technician to be alerted. You may also request an escalation from the technician working on your existing trouble ticket.
After Hours & Weekend Hard Down Support
EMERGENCY USE ONLY:
If you use the contact methods below and are NOT down hard, additional charges will apply.
Level 1 Escalation
(877) 506-0747 or
(919) 890-0000 Option 8
Rings the on-call engineer. Please leave a voicemail if the phone is not answered right away and we will get back to you with an update as quickly as possible.
Level 2 Escalation
Eric Ray
Network Operations Manager
(877) 506-0747 or
(919) 890-0000 ext. 191
eray@commio.com
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