- Does Commio bill based on dialed digits or LRN? LRN - Local Routing Number
- Can Commio's customers view their current remaining balance? Yes, at anytime you may login to your portal and view your balance, make a one time payment, or enable auto-pay.
- What forms of payment are available? Credit Card, ACH & Check
- What billing increments does thinQ use? Commio bills in 6 second increments with a minimum of 6 seconds for NANP (1+) calls. International is billed 1/1 except Mexico and Gambia which are 60/60.
- Are CDRs Available? We provide daily CDRs that can be pulled via the API. There are separate CDRs for inbound and outbound voice.
Please note: You will not see a CDR file for any dates you did not send us traffic. CDRs are based on UTC time.
If you would like to join your daily CDR's into one monthly CDR file, please follow these simple instructions here.
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What are USF charges and how can I become exempt? The Universal Service Fund (USF) was mandated by the FCC to ensure that all telecommunications services contribute to federal universal service in a nondiscriminatory manner. The rates are adjusted quarterly by the FCC.
For more information on the Federal USF fund and the current contribution factor, please visit this link.
All rates decks are pretax rates. We must have the proper forms completed and on file for your organization to be tax exempt. However, if your organization is not tax exempt, we include all applicable taxes including FUSF, state and local taxes in your CDR for outbound voice only. Inbound taxes are calculated separately from the CDRs.
Please see our knowledge base article on Tax Exempt vs Non Tax Exempt Accounts. - CHECK INSTRUCTIONS
Please make checks payable to: thinQ
Mail all checks to:
thinQ
Dept 3208
PO Box 123208
Dallas, TX 75312-3208
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