Commio Knowledge Base

SMS - The Campaign Registry (10 DLC Registration)

• ★ Brand and Campaign Rejections - How to Correct These
• How to Create a Test Campaign
• Creating a 10DLC Campaign
• Verbal Call To Action (CTA) Best Practices
• Brand Verticals Explained
• Assigning Numbers to Approved Campaigns

Commio.io - Outbound Voice

• Route Blocks
• Diagnostics Tool Explained (Outbound)
• Trunks
• Routing Profiles

Testing Help

• Testing Article Links

SMS

• What is Snowshoeing?
• Possible Status/Error Code Combinations for MDRs
• Submitting Toll Free Verifications in Commio.io
• Messaging - Hosted Numbers
• Toll Free Verifications
• Forbidden Message Categories in the US and Canada (Short Code, Toll-Free, and Long Code)

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Outbound

• ★ Rate Deck Importation & Format Information
• NANP codes
• Outbound DNS Info
• How is Jurisdiction Determined?
• Commio Advance Codes
• INVITE examples

Inbound

• How to Forward Commio Numbers to a Different Number
• Support for 988 Suicide Prevention Hotline
• Port Out Process for DIDs
• Why Numbers are Flagged as "Spam Likely" and How To Correct This
• e911 Kari's Law and RAY BAUM's Act
• Porting Guide and Best Practices

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CNAM

• CNAM (Caller ID name)

TF LCR (Origination)

• Find a Toll Free Number Not in Our Inventory
• Toll Free LCR tab of Inbound

LRN

• Lookup Tab
• LRN Query SIP-302-Redirect

Billing

• Accessing Your Freshbooks Account
• Billing FAQ's
• Commio Billing Overview
• ACH / Wiring info

Announcements

• ★ Commio NANP Pricing

FAQ's

• ★ Commio Billing Options
• Account - Audit Logs Tab Commio.io
• Commio Billing- Autopay and Manual Payments
• Combining daily csv's to form a single monthly csv CDR
• Account Changes- Company Name/ Address/ Personnel
• Caller ID / Privacy Header Information

See all 10 articles