Submitting Toll Free Verifications in

Outbound Toll Free Messaging requires the TFN be verified. You can submit messaging verification directly inside the Commio portal or via our API. Whether you have purchased your toll-free numbers with Commio or brought your own numbers for hosted messaging, you can access the verification form using “Click to Verify” next to your toll-free number. For Toll Free direct with Commio, please access Inbound - Configure Numbers. In the Campaign column you will see the "Click to Verify" option. For numbers you have hosted with us, please go to Messaging - Hosted Numbers.

Configure Numbers Page

Configure Numbers Page on

Hosted Numbers Page 

Hosted Numbers Page on

When filling out the Toll-Free Verification Form, you’ll need to enter the details associated with the end business (i.e., the business the consumer is engaging with). It is important to fill out the form in substantial detail, so that you have the best chance of approval upon initial submission.

Toll-free Verification Form

Toll-free Verification Form on

Once you submit the verification form, the number and the related messaging campaign use case will go through a review process. After review, the verification status will be updated on the toll-free number and you can view that in our portal. The user who submits the form will also receive an email with the verification status update. You can also choose to configure statuses via our API - Webhooks tab in the portal. 

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