Commio Billing Options

ACH payments can be made via the one-time payment option.

Postpaid customers can enable ACH as the payment method for paying first-of-month invoices.

We do not allow ACH with auto-pay. Auto-pay is still only available for credit card payments.

ACH is not automatic and will take 1-3 days to process/post to your balance.

Prepay versus Postpaid

- Prepay accounts must keep their portal balance positive. This is our pay-as-you-go method. You prepay for usage on the account. We highly recommend enabling auto-pay on all prepay accounts. 

- Postpaid accounts must complete a credit application that is then reviewed and approved by our management team. Postpaid accounts receive a new invoice for the previous month's total spend on the first of each month. The postpaid balance works down from $0. You will have a set credit limit that you must avoid reaching to avoid service disruption. If you are currently a prepay customer and would prefer to move to postpaid, please reach out to and request a credit application. 


Billing:Payment Settings


On this page, you can configure auto-pay using a credit card. Click the "Setup Auto-Pay" button and enter your credit card details as well as the low balance (balance amount) and top-up amounts (payment amount).

Example: Add a $500 payment to my balance when it reaches $100: 

Once saved, you can return to edit the balance or payment amounts if you decide those need to be adjusted. Auto-pay will run each time the balance amount is hit. 

One-Time Payments - Make A Payment

There is an option to make a payment on the account using the Make a Payment button. This is a single, one-time top-up of the balance. Manual top-ups can be done via credit card OR ACH.

Choose the amount and payment type (credit card or US bank account) then enter the associated account information for payment:

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If there are any existing invoices open (unpaid) on the account, those must be paid before you can create a new invoice. You will see the open invoices in the Payment Amount drop-down. 

Payment Remittance Information: Wire & ACH

Account Name: Commio
Account Address: 5420 Wade Park Blvd., Suite 100, Raleigh NC 27607
ACH Routing Number: 121140399
Wire Routing Number: 121140399
Account Number: 3302530311
Bank Name: Silicon Valley Bank
Bank Address: 3003 Tasman Drive, Santa Clara, CA 95054


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