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Commio Billing Options

ALL invoices must now be paid from within Commio.io. We no longer allow invoices to be paid from the Freshbooks site. Please login to Commio.io to make payments.

ACH payments can be made via the one-time payment option in the portal under Billing - Payment History - Make A Payment - Select New Payment and it will give you the option to pay via ACH.

Postpaid customers can enable ACH as the payment method for paying first-of-month invoices.

We do not allow ACH with auto-pay. Auto-pay is still only available for credit card payments.

ACH is not automatic and will take up to 4 full business days to process/post to your balance. If you choose to enter your bank account information manually, instead of using one of the bank options provided, this can add additional delay on the ACH process as additional verifications are needed. 

Prepay versus Postpaid

- Prepay accounts must keep their portal balance positive. This is our pay-as-you-go method. You prepay for usage on the account. We highly recommend enabling auto-pay on all prepay accounts. Again, auto-pay is only a credit card option. If you choose to use one time payments to be able to send ACH, you need to send large enough amounts and plan ahead for it to take 4 full business days to reach us.

- Postpaid accounts must complete a credit application that is then reviewed and approved by our management team. Postpaid accounts receive a new invoice for the previous month's total spend on the first of each month. The postpaid balance works down from $0. You will have a set credit limit that you must avoid reaching to avoid service disruption. If you are currently a prepay customer and would prefer to move to postpaid, please reach out to support@commio.com and request a credit application. 

 

Billing:Payment Settings

Auto-Pay

In the portal under Billing - Autopay Settings, you can configure auto-pay using a credit card. Click the "Setup Auto-Pay" button and enter your credit card details as well as the low balance (balance amount) and top-up amounts (payment amount).

Example: Add a $500 payment to my balance when it reaches $100: 

Once saved, you can return to edit the balance or payment amounts if you decide those need to be adjusted. Auto-pay will run each time the balance amount is hit. 
- Please note if you are a postpaid account that is using auto-pay, your credit limit is a negative number so if you want to have auto-pay run when your balance gets close to your credit limit, you will need to make the balance amount/field negative as well. Example could be add $1,000 if my balance amount gets to $-6,000. 

One-Time Payments - Make A Payment

There is an option to make a one-time payment in the portal under Billing - Payment History - Select the Make A Payment button. This is a single, one-time top-up of the balance. Manual top-ups can be done via credit card OR ACH.

Choose the amount and payment type (credit card or US bank account) then enter the associated account information for payment:

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If there are any existing invoices open (unpaid) on the account, those must be paid before you can create a new invoice. You will see the open invoices in the Payment Amount drop-down. Your bank account information will NOT be saved. You will need to re-enter the bank details each time you go to pay a new invoice using this method.

 

Postpaid ACH Option for First of Month Invoices

If you are a postpaid customer with us, meaning you have previously completed a credit application and there is a credit line on your Commio.io account, then you can choose to automatically pay your system generated invoices using ACH. When the system sends out the invoices on the first of each month, your saved bank info will be used to remit an ACH automatically. To set this up, you will first have to have auto-pay setup with a credit card. You can then click "Set up ACH Bank Transfer". 

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A screen will appear where you can enter and save your bank account details for first of month invoicing (postpaid accounts). 

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After you have saved the bank account you will see the following saved information and can toggle off anything with the saved credit card as that is no longer needed. 

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Payment Remittance Information: Wire & ACH

Account Name: Commio
Account Address: 5420 Wade Park Blvd., Suite 100, Raleigh NC 27607
ACH Routing Number: 121140399
Wire Routing Number: 121140399
SWIFT/BIC: SVBKUS6S
Account Number: 3302530311
Bank Name: Silicon Valley Bank
Bank Address: 3003 Tasman Drive, Santa Clara, CA 95054

 

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