This will instruct a billing user and answer questions you may have about the Commio portal. Please login to the portal (Commio.io) before reading this document. *International based customers please review international guidelines at the bottom of this page.
Billing Tab
-Invoices: Subtab beaneath Billing that includes all invoices generated on the account (prepaid invoices, automatic invoices, and postpaid invoices)
If a pre-paid account hits a $0 or a negative balance the system will set the account status to OFF until funds are added.
If a post-paid account meets or exceeds its credit limit the system will set the account status to OFF until an invoice is paid.
There are several MSA violations that will cause the account to be manually suspended. A few examples are short call duration or dialer traffic.
Payment Methods:
Prepaid Automatic
This means that you are a prepaid customer and have setup automatic payment.
Prepaid Manual
This means that you are a prepaid customer and must make payments manually.
Postpaid
This means that you have filled out our credit application and been approved for a certain amount of credit and terms and will be invoiced accordingly. You will receive invoices on the 1st of each month and payment will be due by the end of the month.
Tax Information:
Non-Exempt - Taxes will be included in your CDR.
Exempt - Taxes will not be included in your CDR.
To be tax exempt with Commio you must fill out the FUSF contribution fund form or your company must be based outside of the USA.
Account Type: There are 2 account types.
Prepaid - You pay as you go.
Postpaid - You have filled out a credit application and have been approved for a credit limit.
Credit Limit: For postpaid customers your credit limit will be listed here.
This will show the last payment paid.
Service Address: This is the address used for services.
Billing Address: This address is used for billing and payment notifications. Please note that the address listed under billing needs to always match the address associated with your credit card when making a one-time payment or setting up auto-pay. The billing email address is used for rate deck notifications, all billing communication and payment notifications. If you wish to have multiple people notified on all billing notifications you can set up an email distribution list internally and add it as the billing email address.
Primary Contact: This is the Primary Admin on the account and has full access to the account. The primary email address will also be used for Rate Deck notifications.
Channels Enabled: Amount of concurrent calls your account is authorized to have established with us. (The channel limit on your Commio account is a per Commio switch limit, meaning you can have more than this amount of calls up at one time depending on the load balancing of calls for your account across all Commio switches. Please contact support if you need this amount changed or if you have questions.)
Calls Per Second (CPS) Limit: Amount of calls per second your account is authorized to send us.
Account - Users
Users: This is where you can add or remove users on the account. Only Commio Support can make a user an Account Admin and we need approval from the primary user and/or Account Admin in order to give a user this permission.
Non USA Customers
A Non USA customer is determined by billing address. There are specific guidelines for our Non USA customers. All Non USA customers can only pay via PayPal, ACH or Wire. Auto-Pay is not available to our Non USA customers. If the Non USA customer has a US based credit card then they can use our other online methods of payment. If more information is needed please contact the support team.
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