Port In Tracking:
After a successful port-in request, you may view the details and progress of your request. This tab is broken down into a table with the follow columns:
Ticket#: Our internal tracking number for these request, please reference these for any questions on the progress of your port. Clicking on the ticket number will take you straight into Zendesk (out ticketing system) where you can view your open port request, see our comments, and you can respond back to the ticket if needed.
Quantity: How many DIDs are in your request
Submitted Date: The date you submitted the port request to us
Est. Cost: estimated cost of the port
Notes: Any additional comment you enter
Granted FOC Date: If a FOC date has been granted for this port request then it will appear here. If a FOC date has not yet been granted then it will say "Not Yet Granted" in this column.
Status: allows you to see the current status of your port request
Port Type: shows you whether it is a local DID port request or a toll free port request
Actions: Clicking on the edit pencil icon will allow you to go in and edit the account information that you submitted with your port request. The updates will be sent to us and we will then resubmit your new information to the losing carrier.
The gear icon will take you to the configure numbers page where you can change different configurations on the numbers such as the routing preference.
Configure Toll Free LCR - this option will only appear for toll free port ins. This will take you to the Toll Free LCR configuration page where you can change the LCR profile associated with the numbers on that port.
Download DIDs allows you to download a CSV file of your numbers that are porting on a specific ticket.